Leslie Aiken, MCSE |
E-mail
resume@xade.net |
TekSystems – Systems Administrator/Desktop Support
Engineer (Contract at Community Medical Centers) May 2014 – April 2015
q Administrate 1500 printers in a Windows
Server 2012 environment; troubleshoot end-user
network or local printer problems
q Managed DNS/DHCP entries for printers and
other services
q Network/Server documentation including SAN
utilization, Microsoft user guides, standard practices
q Active Directory User Account management
including creating/terminating accounts and permissions
q Thin Client project implementation
including Citrix/Epic configuration
TekSystems – IT Helpdesk (Contract at
iLoveToCreate.com) January 2012 – October 2012
q Provide one-on-one end-user problem resolution
in person and remotely for PC/Mac desktops and laptops
q Administrate antivirus management server,
print server
q Configure end-user Mac and PC desktop
hardware, software and peripherals
q Maintain and setup mobile devices
including iPads and iPhones
q Troubleshoot end-user network or local
printer problems, PC/Mac hardware problems and e-mail, Internet, VPN, and
local-area network access problems
Family
History Library – Technology Coordinator/Helpdesk (Volunteer), August 2008 –
Present
q Maintain and install PC desktops and user
accounts
q Troubleshoot and maintain software,
network connectivity
q Assist with technology including scanning,
picture editing, printing, online searching
q Oversee projects and new technology
installations including build outs, network and hardware additions
Lyles
Construction Group/Lyles Diversified – Systems Administrator, June 2007 –
September 2009
q Perform maintenance work as needed on
client sites for network, servers and desktops (either remotely or on-site
travel)
q Maintain documentation and technical
references for each site in a Sharepoint site
q Implement new servers, desktops, laptops
and end user software and administrate Active Directory/Exchange domains
q Recommend solutions for increased
productivity within the technology department and other departments
q Install, configure, troubleshoot various
end user software including Microsoft Office, eFax, Snag-IT, Adobe Acrobat,
AutoCAD, Quickpen, Track-IT
Versatile
Solutions Group – Systems Engineer (Contract), January 2005 – May 2007
q Set up and administration of small to
medium networks including VPN client and gateway to gateway configurations
q Active Directory user and Exchange 2003
email administration and maintenance
q Inventory, upgrades, migrations and other
various services as necessary
q Install and configure dental imaging
systems such as Kodak Softdent
q Intermediate network building,
troubleshooting and maintenance as necessary
q MCSE 2000 Core 4 plus 3 electives
including Designing Security, Network Infrastructure, and Active Directory
(12/2001) MCSE ID# 2500883
q Operating Systems: Windows Server 2000 –
2008; Windows 2000-Windows 8.1; Mac OSX Leopard through Mavericks
q Software: MS Office suites on PC/Mac
through 2013; Symantec/Sophos Antivirus
q Hardware: PC Desktop/Laptop; Mac
Desktop/Laptop; Printers (networked and local)
q Software and hardware VPN configurations
including client and gateway-to-gateway
q Strengths in collaboration; productivity
enhancements; network design; deployment of large-scale networks; profitability
and ROI improvements
Industry Training
Microsoft
Certified Systems Engineer, 2000
Professional references available upon request.